Privacy policy

Privacy policy - Mouvement lavallois - Équipe Stéphane Boyer

Thank you for visiting the Mouvement lavallois – Équipe Stéphane Boyer website and reading its privacy policy (hereinafter the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data and information in accordance with this Policy, where applicable.

This Privacy Policy is composed of the following elements:

  1. Purpose of the Privacy Policy,
  2.  Effective Date,
  3. How consent is obtained,
  4. Purpose of data collection,
  5. Data processing purposes,
  6. Personal information collected,
  7. Processing methods used,
  8. Access to and control of personal information,
  9. Sharing and reasons for sharing personal information with third parties,
  10. Use of cookies and similar technologies,
  11. Retention of Personal Information.

Objectives of the Privacy Policy :

Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect personal information in accordance with applicable laws.

In order to ensure this protection, Mouvement lavallois – Équipe Stéphane Boyer will only collect, process and share personally identifiable information with the consent of the individual, unless permitted or required by law, in which case your consent will not be required.

The purpose of the Policy is to inform users of the purposes and manner in which Mouvement lavallois – Équipe Stéphane Boyer, or any person acting on its behalf, will collect and use their personal information. It is intended to be in plain language to ensure users’ informed consent.

For the purposes of this Policy, “personal information” means any information about an identifiable individual or information that allows an individual to be identified. Wherever possible, we will anonymize, pseudonymize and/or aggregate such information so that it no longer identifies an individual.

Effective date

This Policy applies as of May 1, 2024.

Consent procedures

We are committed to obtaining consent before collecting personal information from an individual. Consent may be express or implied and may be provided directly by the individual or by his or her authorized representative.

We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication, or a name and telephone number to obtain an answer to a question, is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we take into account the sensitivity of the personal information involved, the purposes for which it is collected and the reasonable expectations of a similarly situated individual.

If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.

It is not always possible, particularly in the case of government requests, to obtain consent for the collection, use or disclosure of personal information. We will never disclose such information other than in accordance with this Policy, except as required or permitted by law.

Purpose of data collection

Information is collected in accordance with the purposes and objectives set out in this Privacy Policy.

Here are some of the reasons we collect your personal information :

  1. To provide services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
  2. To provide and improve these services: Data collected during your interactions with our services may be used to analyze and improve the operation of our services.
  3. To develop new services and for AI: The data collected may be used for research and development purposes, to offer new products and services to our users, in particular through advertising and messages marketing purposes. In addition, the data collected and aggregated may be processed by algorithms using artificial intelligence.
  4. To offer personalized services: Collecting and analyzing the data generated by your interactions with our services enables us to develop and create products and services that are relevant to your expectations, in particular in order to plan adaptation measures for web users who require them.
  5. To evaluate service performance: Data is collected to provide us with information on the advantages and disadvantages of our products and services, so that we can evaluate and resolve them if necessary, notably through surveys. This enables us to ensure the quality of our services, as well as promoting risk management.
  6. To protect the privacy of our users. The data we collect enables us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
  7. To meet legal obligations. Data is collected to meet obligations arising from laws, regulations or international treaties.

Personal information collected

Mouvement lavallois – Équipe Stéphane Boyer may collect personal information in various forms, but will do so only by lawful means and solely for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context of your interactions with Mouvement lavallois – Équipe Stéphane Boyer. This is why it is our priority to inform you of the nature of the personal information we use.

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to :

Name and contact information. First and last name, e-mail address, mailing address, telephone number and other similar information used to contact you.

Demographic data. Information about you, such as your age, gender, country and language of communication.

Payment information. Data required to process your payments, such as your payment instrument number (e.g. your credit card number) and the associated security code.

Subscription information. Information about your subscriptions to cultural events and company newsletters.

Images and sounds. Audiovisual data enabling us to ensure the safety of our users, particularly on the sites of cultural events for which we are organizers or hosts.

Interactions. Data relating to your use of our websites, platforms and tools. This is data that you provide in order to use the products. In other cases, such as error reports, this is data that we generate.

Other examples of interaction data we collect include:

  • Data on sites visited and usage. For example:
    • Data on items you purchase and activities associated with your account.
    • Problem resolution and help data. Data you provide when you contact Mouvement lavallois – Équipe Stéphane Boyer for assistance, including the products you use, and other information that helps us solve your problem.
  • Interests and preferences. Data on your interests and preferences, such as the artists or style of music that make you travel to concerts, the types of exhibitions and or cultural events that interest you, the cities to which you are willing to travel to attend certain cultural events. Apart from the information you have explicitly provided, the other data we collect sometimes allows us to define or guess your interests and preferences.
  • Content consumption data. Data on the multimedia content (e.g., television, video, music, audio, books, applications and games) you access through our website.
  • Searches and orders. Search queries and commands you employ when using our website.
  • Textual, input and handwritten data. Textual, capture and handwritten input data, as well as any related information.
  • Location data. Data, which may or may not be precise, about the location of your device. For example, location data may be collected from a device’s IP address or from data in your account profile that indicates your location with less precision, such as the name of a city or a zip code.
  • Other data. Other data provided when you use our website, including data from Google Analytics.

Data processing purposes:

Providing our services. We use data to operate our services, as well as provide you with rich, interactive experiences.

Improving products and/or services. We use data to improve our products, in particular by adding new features or capabilities (error reporting when purchasing a ticket, or consulting an online program, etc.).

Customization. Some products include personalized features, such as recommendations that optimize your experience and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location.

Development of products and/or services. We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand our customers’ needs.

Member support. We use data to diagnose and resolve problems with products and/or services, restore access to your personal account, provide other support and assistance services.

To help secure and resolve problems. We use data to help secure and resolve problems with our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience and informing them of updates to our products and services. This may include the use of automated systems to detect security problems.

Security. We use data to protect the security of our products and customers. Our security features may include preventing malware from running, notifying users when malware is detected on their device, or using video surveillance to ensure public safety at events.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe by e-mail, respond to surveys and choose whether or not to receive promotional communications from Mouvement lavallois – Équipe Stéphane Boyer by e-mail, SMS, regular mail and telephone. For more information on the management of your contact information, e-mail subscriptions and promotional communications, please consult the Access to and control of your personal information section of this Policy.

Relevant offers. Mouvement lavallois – Équipe Stéphane Boyer uses data to provide you with relevant and important information about the products and services we offer. We analyze data from a variety of sources to predict what information will be most interesting and relevant to you and communicate it to you in a variety of ways.

Advertising. Mouvement lavallois – Équipe Stéphane Boyer uses data collected through its interactions with you, some of our products and on third-party websites to advertise our products and services, including on third-party websites. We may sometimes use automated processes to make advertisements more relevant.

Business transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact details to provide products purchased from our online shops/ticketing services.

Reporting and business operations. We use data to analyze our operations and improve decision-making. This enables us to make informed decisions and create reports on the performance of our business.

Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts and protect our property. For example, we use data to confirm the validity of tickets sold in order to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

Legal compliance. We process data to comply with the law. For example, we use the age of our customers to ensure that we comply with our obligations to protect the privacy of children, or to ensure that the customer complies with the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.

Research. We use data to carry out research, particularly for scientific purposes and in the public interest, where permitted by law.

Processing methods used

Mouvement lavallois – Équipe Stéphane Boyer attaches the utmost importance to the security of your personal information and undertakes to process it in accordance with industry standards and norms, solely for the purposes for which it is collected, as described in this policy or in a specific notice to that effect. However, given the inherent security limitations of transmission via the Internet, it is impossible to safeguard your personal information absolutely. Information transmitted to us is therefore ultimately at the user’s own risk.

Access to and control of personal information

Mouvement lavallois – Équipe Stéphane Boyer ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is to be used.

You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is inaccurate, or if you wish to access your personal information, you may make a request using the contact information provided at the end of this Policy.

To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

In addition, there may be circumstances where we will not be able to provide you with access to your personal information. In particular, when access may lead to the disclosure of another person’s personal information and that person refuses to consent to disclosure, or when legal restrictions apply. If such a situation arises, we will advise you of the reason why we cannot provide you with access to your personal information.

Sharing and reason for sharing personal information with third parties

We do not share your personal information with companies, organizations, or individuals outside Mouvement lavallois – Équipe Stéphane Boyer, with the exception of our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within the limits of this policy, as well as in the following cases:

  • With your consent.
  • For storage on cloud servers, in which case personal information may transit third-party jurisdictions. Note that we only retain the services of reputable companies with privacy policies.


  • For external processing purposes: We transfer personal information to other trusted companies or individuals who process it on our behalf, according to our instructions, in compliance with this privacy policy, with a degree of data security at least equivalent to our own and in compliance with any other appropriate security and confidentiality measures.
    • In particular, we use the services of third-party suppliers to pool, clean and analyze data in the cultural sector so that they can add value to this data and develop tools for the benefit of the public or players in the sector. To do this, these suppliers process the information provided in the following way:
    • The data is first prepared, then classified so that it can be used.
    • From the prepared data, the supplier creates aggregate statistics containing general, non-personal information, sometimes combined with data from similar sources. This pooled data is then used to compile global statistics such as origin analyses (mainly via zip codes), seasonality analyses or price analyses (shopping basket type).
    • This data is then enriched in two different ways. The first is enrichment through the use of freely-available third-party data, such as the socio-demographic data issued by the Census via postal code. The second process is called inferential enrichment. Inferential enrichment consists, for example, in the case of a ticket purchased at the “under 25” fare, in deducing that the individual concerned is under 25.
  • For legal reasons: We transmit personal information outside our company if access to it is necessary to comply with applicable laws and regulations.

Mouvement lavallois – Équipe Stéphane Boyer will not sell or rent your personal information to third parties.

Cookies and similar technologies

Mouvement lavallois – Équipe Stéphane Boyer may use cookies, Internet tags, web beacons, log files or other technologies to collect certain personal information about visitors to our Web sites, as well as about the recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the Web site that uniquely identify the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on the site and any other statistics.

Cookies are used to retrieve search history and shopping baskets (e.g. ticket purchases) related to the session, to facilitate the user’s online browsing experience. It is important to note that, depending on the settings you have chosen, activating the cookies option may allow other servers to install cookies on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

Please note that our website may contain links or references to third-party sites. This policy ceases to apply when you leave our website Mouvement lavallois – Équipe Stéphane Boyer is not responsible for the collection or processing of personal information by these third parties or via these external sources.

Retention of personal information

Mouvement lavallois – Équipe Stéphane Boyer keeps the data collected for various periods of time, depending on its nature and its usefulness in offering our products and services. During the retention period, Mouvement lavallois – Équipe Stéphane Boyer takes physical and technical measures to ensure the security of data containing personal information.

The main places where personal information is stored are in cities where Mouvement lavallois – Équipe Stéphane Boyer has offices or facilities and in cities where Google has servers containing data collected by Mouvement lavallois – Équipe Stéphane Boyer.

Personal information may be stored outside the country in which you live, if a third-party supplier or other entity to which we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and may be accessible to the governmental and law enforcement authorities of those countries or territories.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods of time.

Other information

Changes to these rules:
We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be implemented without your express consent. We will always indicate the date on which the latest changes were made and allow you to access archived versions for review. If the changes are significant, we publish a prominent notice on our website (including, for certain services, via e-mail notification).

Person in charge of compliance :
If you have any questions, comments or complaints about this policy, you may contact the person responsible for ensuring compliance with this privacy policy:
Christiane Yoakim, official representative
Mouvement lavallois – Stéphane Boyer team
3184 av. des Gouverneurs, Laval, H7E 5L1